Reviews for Holiday Inn Hotel & Suites Marlborough, MA, Marlborough, Massachusetts
18 reviews, average.
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Overall Rating: 
[ / 10 ]
Staff [ 10 / 10 ]- Location [ 10 / 10 ]
- Cleanliness [ 9 / 10 ]
Date visited: 07/31/08
Good stay, nice friendly staff, no problems.
Complete review is available from www.mytravelguide.com
Positives: Pool, good breakfast, although pricey.
Negatives: Price of breakfast was too high, only ate there 1 morn.
Overall Rating: 
[ / 10 ]
Staff [ 3 / 10 ]
Location [ 6 / 10 ]- Cleanliness [ 2 / 10 ]
Date visited: 07/12/08
This hotel needs a renovation, was a two star at best. The bathroom ceiling tiles were rusted, the television did not work, the air conditioner is loud and musty. The bed linens could tell more .....
Complete review is available from www.mytravelguide.com
Positives: Nothing.
Negatives: This hotel was a two star at best.
Overall Rating: [ / 10 ]
Staff [ 5 / 10 ]- Location [ 9 / 10 ]
Cleanliness [ 8 / 10 ]
Date visited: 06/09/08
I liked the location of this hotel, but I don't think I would stay here again.
Complete review is available from www.mytravelguide.com
Positives: The maid service was excellent.
Negatives: The reception desk day staff were very unfriendly.
Overall Rating: [ / 10 ]
Staff [ 7 / 10 ]- Location [ 9 / 10 ]
- Cleanliness [ 2 / 10 ]
Date visited: 05/04/08
The hotel location was convenient and the staff was friendly, but there is no way this is more than a 2-star hotel. It was pretty gross, there was junk on the iron, orange mildew in the bathroom, and .....
Complete review is available from www.mytravelguide.com
Positives: It was located in a good spot.
Negatives: The room was pretty gross.
Overall Rating: [ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: 04/23/08
Clean and smelled nice too.
Complete review is available from www.mytravelguide.com
Positives: It was very quiet and the people were very nice.
Negatives: I like everything.
Overall Rating: [ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 04/21/08
Very nice staff but the hotel is a little dated.
Complete review is available from www.mytravelguide.com
Positives: Very close to the locations selected.
Negatives: This hotel did not seem to match the star level selected.
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 5 / 10 ]
Date visited: 03/19/08
Hotel was easy to find, had all the basic amenities- nothing special- fine for basic business travel.
Complete review is available from www.mytravelguide.com
Positives: The staff was helpful.
Negatives: The room could have been a bit cleaner.
Overall Rating: [ / 10 ]
- Staff [ 6 / 10 ]
- Location [ 9 / 10 ]
- Cleanliness [ 9 / 10 ]
Date visited: 03/19/08
Pretty standard, clean, noisy heater in room.
Complete review is available from www.mytravelguide.com
Positives: Mostly the location.
Negatives: Elevator was broken, so was my arm and I received no assistance.
Overall Rating: [ / 10 ]
Staff [ 4 / 10 ]- Location [ 8 / 10 ]
- Cleanliness [ 6 / 10 ]
Date visited: 03/06/08
This hotel was convenient to highway access. We found it to be outdated and a bit run down. There was no exhaust fan in the bathroom, and the room heater was loud. The pool was quite chilly too. .....
Complete review is available from www.mytravelguide.com
Positives: Easy access to highway, indoor pool.
Negatives: Internet not working in our room, staff unprepared for information about local church services.
Overall Rating: [ / 10 ]
- Staff [ 6 / 10 ]
- Location [ 8 / 10 ]
Cleanliness [ 1 / 10 ]
Date visited: 02/29/08
This Hotel should be a 2 star hotel, you have it coming up as a 3 star and it is not even close, old decor, bedding, poor housekeeping, old TV that works sporadically, ants in the room (not .....
Complete review is available from www.mytravelguide.com
Positives: The hotel front desk staff were very nice.
Negatives: Not Clean, and not close to a 3 star.
Overall Rating: [ / 10 ]
- Staff [ 5 / 10 ]
- Location [ 6 / 10 ]
- Cleanliness [ 4 / 10 ]
Date visited: 02/28/08
Holiday Inn is a moderate hotel. Had all the necessities, but nothing special at all. When I select "3-star" I am expecting more than just a bed and an old bathroom.
Complete review is available from www.mytravelguide.com
Positives: It was in the right location.
Negatives: There is no way it is a "three star" hotel.
Overall Rating: [ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 01/30/08
Nice hotel with clean rooms. NOT a 3 star. My room was small with a small TV, no refrigerator or microwave, etc. At least the shower head was a decent massage type. Biggest problem was the noise. .....
Complete review is available from www.mytravelguide.com
Positives: Efficient check in and out.
Negatives: Too many kids running up & down halls even after 11:00 p.m.
Overall Rating: [ / 10 ]
- Staff [ 6 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 01/29/08
It was, overall, a good hotel for our needs. The staff was friendly and the restaurant was nice. The room and the public areas were always clean and neat. Nothing fancy, but a good business or family .....
Complete review is available from www.mytravelguide.com
Positives: My husband and I were both on business in different places and it was convenient for both of us.
Negatives: Old heating units in the room. First room it was not working and we had to change rooms.
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 01/29/08
Not a three star, but clean and pleasant, nicely appointed rooms.
Complete review is available from www.mytravelguide.com
Positives: Efficient staff, clean, quiet.
Negatives: Erratic temperature control.
Overall Rating: [ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 9 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 01/28/08
The staff was not too helpful with the reservation.
Complete review is available from www.mytravelguide.com
Positives: The public areas were clean.
Negatives: The pool was not heated and was cold.
Overall Rating: [ / 10 ]
- Staff [ 3 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 2 / 10 ]
Date visited: 01/01/08
I was very unhappy with our stay at this hotel. We had small ants in our bathroom, and the heater in the room was so incredibly loud, it sounded like a helicopter was in our room. It woke me from .....
Complete review is available from www.mytravelguide.com
Positives: Convenient location, indoor pool, convenient vending machines.
Negatives: We had little ants in our bathroom, and the heater in our room was so inconceivably loud.
Overall Rating: [ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 12/04/07
It was a pleasant, clean hotel and the beds were comfortable. Our room was quiet and comfortable. The location on 495 and Route 20 was great.
Complete review is available from www.mytravelguide.com
Positives: The location was perfect for us.
Negatives: The heater was uncontrollable; we had to turn off and on a lot.
Overall Rating: [ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: 11/23/07
Excellent.
Complete review is available from www.mytravelguide.com
Positives: Clean and comfortable.
Negatives: Nothing at this time.
Third party review sources
Address and contact details
265 Lakeside Avenue
Marlborough
Massachusetts
01752
USA
- (508) 481-3000 ( Telephone )
- 508-480-8530 ( Fax )
- 800-HOLIDAY ( Tollfree )
- Website