Reviews for Quality Inn West Springfield, West Springfield, Massachusetts
15 reviews, average.
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Overall Rating: 
[ / 10 ]
Staff [ 5 / 10 ]
Location [ 8 / 10 ]- Cleanliness [ 1 / 10 ]
Date visited: 10/08/08
My husband and I were going on our honeymoon up to Maine, but we decided to stop the first night at this hotel because I thought it would have been a nice clean hotel. When we got there I heard one .....
Complete review is available from www.mytravelguide.com
Positives: It was a place to stay out of desperation.
Negatives: It was overall terrible and dirty.
Overall Rating: 
[ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 08/27/08
Price was too high for the quality,.
Complete review is available from www.mytravelguide.com
Positives: Room was clean, had small balcony.
Negatives: The gym had all treadmills, had no Jacuzzi and the bed was very uncomfortable.
Overall Rating: [ / 10 ]
Staff [ 6 / 10 ]- Location [ 8 / 10 ]
- Cleanliness [ 1 / 10 ]
Date visited: 08/21/08
Hotel room was old and dirty. The bottom of my feet turned black just from walking from the bed to the bathroom.
Complete review is available from www.mytravelguide.com
Positives: Location.
Negatives: Dirt.
Overall Rating: [ / 10 ]
- Staff [ 1 / 10 ]
- Location [ 1 / 10 ]
- Cleanliness [ 1 / 10 ]
Date visited: 07/15/08
I did not like the location.
Complete review is available from www.mytravelguide.com
Positives: It was out of way from where I was.
Negatives: The hot water did not work and lost power.
Overall Rating: [ / 10 ]
- Staff [ 1 / 10 ]
Location [ 4 / 10 ]
Cleanliness [ 3 / 10 ]
Date visited: 06/03/08
Overall quality of hotel is poor, room cleanliness needs much improvement, would never repeat.
Complete review is available from www.mytravelguide.com
Positives: Hotel had available rooms.
Negatives: Security in car parking area needs improvement, hotel staff response needs improvement.
Overall Rating: [ / 10 ]
Staff [ 2 / 10 ]- Location [ 4 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 04/09/08
This hotel was not worth the star rating. It looks like an impoverished apartment complex. The rooms are very small as well as the bathrooms. The fitness center was very poor and the continental .....
Complete review is available from www.mytravelguide.com
Positives: The lobby was very nice in the hotel.
Negatives: There were very few outlets (laptop, phone, etc), very small rooms.
Overall Rating: 
[ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: 01/15/08
That hotel was above my expectations.
Complete review is available from www.mytravelguide.com
Positives: It's close to stores and a big shopping mall.
Negatives: I do not have anything bad to say.
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: 12/15/07
The place to be in if you is looking for an economy hotel with decent facilities. The location of the hotel is apt for business travelers in the Springfield ma area.
Complete review is available from www.mytravelguide.com
Positives: Location of the hotel.
Negatives: Public spaces are not well kept.
Overall Rating: [ / 10 ]
- Staff [ 3 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 1 / 10 ]
Date visited: 11/27/07
The walls were paper thin. It was noisy all night long. The room was grungy. I did not feel safe.
Complete review is available from www.mytravelguide.com
Positives: Nothing.
Negatives: Noisy and dirty.
Overall Rating: [ / 10 ]
- Staff [ 5 / 10 ]
- Location [ 5 / 10 ]
- Cleanliness [ 3 / 10 ]
Date visited: 11/26/07
The beds hurt our backs, and they did not give us a room with 2 double beds.
Complete review is available from www.mytravelguide.com
Positives: It is located in Springfield, near route 91.
Negatives: It was dirty, and old.
Overall Rating: [ / 10 ]
Staff [ 9 / 10 ]- Location [ 9 / 10 ]
- Cleanliness [ 7 / 10 ]
Date visited: 11/25/07
While entirely satisfactory and excellent value for the price, I would say overall it was a bit lower than the standard we've come to expect from Quality Inns.
Complete review is available from www.mytravelguide.com
Positives: Excellent breakfast included in the price.
Negatives: Common areas and bathrooms were a bit "tired"; need some sprucing up.
Overall Rating: [ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 5 / 10 ]
Date visited: 09/17/07
For the price I paid and knowing that this is a 2 star hotel it wasn't bad. At first the reviews I read worried me but come to find out they had been rather harsh. I found that the smoking room I .....
Complete review is available from www.mytravelguide.com
Positives: The staff was very helpful and accommodating.
Negatives: Rooms could use better up-keep.
Overall Rating: [ / 10 ]
- Staff [ 9 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 9 / 10 ]
Date visited: 08/23/07
The hotel is clean, the staff is friendly and gave us accurate information on shopping areas around, the continental breakfast is complimentary and is on average better than other similar rate hotels.
Complete review is available from www.mytravelguide.com
Positives: Very nice complementary continental breakfast.
Negatives: No complains.
Overall Rating: [ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 7 / 10 ]
Date visited: 02/28/07
We've stayed at this hotel about a dozen times. Always pretty much the same. Great price, great location, decent accommodations. All the shower heads are cheap old and malfunctioning. Always cobwebs .....
Complete review is available from www.mytravelguide.com
Positives: Great price, fantastic location.
Negatives: Poor shower, old weary bathrooms, never as clean as they should be.
Overall Rating: [ / 10 ]
- Staff [ 2 / 10 ]
- Location [ 7 / 10 ]
- Cleanliness [ 1 / 10 ]
Date visited: 02/22/07
This hotel, was awful, we had 2 rooms booked and both were awful, I have stayed at 2 stars before, the furniture was broken 2 pieces, the couch was dirty the bathroom had stains on the wall behind .....
Complete review is available from www.mytravelguide.com
Positives: Location to where I was going.
Negatives: The quality.
Third party review sources
Address and contact details
1150 Riverdale St.
West Springfield
Massachusetts
01089
USA
- (413) 739-7261 ( Telephone )
- 413-737-8410 ( Fax )
- Website